Returns

On this page you are able to find information about possible returns of products.

IMPORTANT!

All products that are custom-made on this webshop are excluded from the 14-day reflection time return period. This applies to all products for which you must submit a .stl file or other type of file, as these are custom printed for you.

You are still entitled to a sound product, for example if it is delivered broken.

  • 14 days reflection period

    Also with:

  • Returns & costs

    • The return shipment is at the buyer's own expense.
    • The buyer may decide for themselves how the object is returned.
    • The buyer has 14 days to send the product after the buyer has indicated to dissolve the purchase.
  • General

    • Customers can choose one of the contacting methods to let the seller know that the purchase is waived.
    • The full purchase amount will be refunded

Statutory reflection period

Right of withdrawal

You have the right to withdraw from the contract within a period of 14 days without giving reasons.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the good.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post or e-mail)*. You can use the enclosed withdrawal form for this, but you are not obliged to do so. You can also fill in the model withdrawal form or any other clearly formulated statement electronically and send it by e-mail. If you make use of this option, we will immediately send you a confirmation of receipt of your revocation on a durable medium. To comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) immediately and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. We will pay you back with the same means of payment that you used for the original transaction. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you communicated your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are for your account. You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

*I Do Hobbys,

Justin van Bruchem,

Middelingenseweg 7,

5321 JH, Hedel

idohobbys@gmail.com
Chamber of Commerce number: 89264568